SAP Knowledge Base Article - Preview

2958304 - Browse button in the Attachments in Email in the Interaction Center does not work


  • When clicking on the Browse button to add an attachment to an email in the CRM Interaction Center, the button (shown in the picture below) does not work / does not respond.
  • In that case, it is not possible to attach a file to the mail. File upload is not possible.
  • This issue started to occur after a recent system upgrade.
  • It is also observed that when enhancements are deactivated as per note 1311966 by adding user parameter WCF_IGNORE_ENHANCEMT with value A, the button works fine.

Browse button.PNG



  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • CRM Interaction Center


SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


mail, e-mail, CRMCMP_IC_FRAME/HiddenView, CRMCMP_IC_FRAME, HiddenView, HiddenView.htm, WEBCUIF, cannot attach file, file upload , KBA , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , CA-WUI , WebClient User Interface , CRM-BF-COM , Content Management , CRM-IC-BF , Basic Functions for Business Transactions , Problem

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