SAP Knowledge Base Article - Public

2958322 - Business rule with "info" as the message severity becomes a "Warning" message upon saving.

Symptom

A business rule is configured under  Payment Information object to raise an "Info" type of message but when saving payment information the message becomes a "Warning Message"

Environment

SAP SuccessFactors Employee Central - Payment Information

Reproducing the Issue

  1. Go to any Employee.
  2. Make changes to the Payment Information Portlet. 
  3. Save the transaction.
  4. You will see that instead of Info Message it will give you a Warning Message.

Cause

This is an expected behavior.

Our engineering team made some changes in 2005 wherein if the rule that triggers the "Info" message is triggered along with a business rule that triggers a workflow, the message will become a "Warning" instead of "Info"

NOTE: The rule that triggers the workflow is created under "Basic" Rule Scenario.

Resolution

To get the desired behavior, you need to ensure the following:

  • The rules you have configured are created using the pre-delivered scenario "Rules for MDF Based Objects"
  • You have separate rules for Workflow (Purpose: Workflow) and Raise Message (Purpose: Validate)
  • The rules are assigned to their correct, respective areas i.e. saveRule for the Workflow rule and validateRule for the Raise Message Rule

More information on the Supported Purposes for MDF Rules in the following section of the handbook:

Supported Purpose for MDF Rule Scenarios

See Also

2767237 - Employee Central: Rule Scenarios for MDF related EC features in 1902

Keywords

INC0042464, Info, Warning, Rule, MDF.
, KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem

Product

SAP SuccessFactors HXM Core 2005