SAP Knowledge Base Article - Public

2958604 - No Items Found In Workflow Recipient Determination


When creating e-mail notification workflow rule with condition set as yes for unassociated e-mail, there is no items found under recipient determination.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work centre.
  2. Go to the Workflows view.
  3. Create new e-mail workflow for Service E-mails BO with condition Unassociated E-mails Equal to Yes.
  4. In the Define Actions step, click Add Determination button under Recipient Determination.
  5. Result: no items found.


Recipient determination is currently not supported in this scenario.


If the rule type is Email, you can maintain the Employee or the E-mail Address determination at the time of defining actions.


workflow, recipient determination, no items found, unassociated e-mail, notification, e-mail , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-WKF , Workflow , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008