SAP Knowledge Base Article - Public

2958618 - Error to create/reset candidate's password even meeting all the criteria – Onboarding 1.0


  • Unable to change or reset the user's password in onboarding.
  • Candidate not able to create a password.
  • Can’t use three more repeat characters or consecutive numbers.
  • Error: “The following fields are required and must be filled in before you continue…”

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SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

Resetting the candidate’s password:

  1. Under your instance, go to Security > Users
  2. Find the candidate in case
  3. Click on “Reset Password”
  4. Try to enter a new password.



Candidate creating the password for the first time:

  1. Candidate goes to Employee/Onboarding Portal
  2. Tries to enter the password.


The root cause of the error can be the configuration of the password. You need to make sure that all the required criteria are meeting and that you are not using a combination that violates the criteria you have set.



  1. Log into your environment.
  2. Go to Onboarding > Settings

  3. Under the tab “Password Security”, check if you allow the password to contain repeat or consecutive characters. In case you don’t have these options selected you won’t be able to use, for example: “123”, “abc”, “aaa”, “111”. 

  4. If you want to make this change, you just need to select the box and make sure, you will also change the “Number of Criteria That Must Be Met Making Password” to match with the number of box you selected. 

See Also

2247665 - How to Reset Onboarding User Password – Onboarding


SuccessFactors, Change, Correct, Credentials, Update, Create, Security, Settings , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions


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