2958637 - Error - Benefit Enrollment Workflow: ???BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID???

The following error is thrown when trying to approve a Benefit Enrollment Workflow: ???BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID???

 Employee Central - Global Benefits

1. Open Benefit Enrollment Workflow
2. Click Approve
3. Error: ???BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID???

This is a known problem with Insurance type enrollments.

This issue was fixed in 2H 2020. However, if you're still facing the issue, please the following work-aroind:

Workaround: 

1. Open the enrollment on the workflow that is throwing the error
2. Note the Benefit Name and Insurance Plan from the enrollment
3. Now open the Benefit from Benefits Admin Overview or Manage Data
4. On the Benefit configuration move the Insurance Plan you noted previously to be the first entry in the list of Insurance Plans included on the Benefit
5. Save
6. Now you will be able to approve Workflow

???BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID???, Benefit, Benefites, Invalid, Previous, Enrollment, Enrolment, ID, Workflow, Approval, Error, Insurance, Plan, BEN-5788, INC0058288, INC0075925, , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem