SAP Knowledge Base Article - Public

2958802 - Web Service Message Monitoring does not Show Information for Remote Object ID and Party


Information for Remote Object ID as well as Party are not being displayed in the UI.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer

SAP NetWeaver Process Integration

SAP Cloud Plataform

Reproducing the Issue

  1. Go to Administration
  2. Go to Web Service Message Monitoring

You have messages proceed already that does show information about the Remote Object ID and Party ID.


The remote ID is not populated because the adapter type for the message is set to SHORTCUT.



You should use only plain SOAP to call web services on C4C.

Adapter type SHORTCUT should only be used inside the ABAP stack to call local webservices, from external system like CPI and PI plain SOAP should be used.

Futher details can be also found in the Selection Criteria in the Message Monitor help documentation.

See Also

Note: this check for adapter type was introduced with SP03 of 2005 release.

Configuring Adapter Type WS Communication Channels


WS;Adapter Type;Remote Object ID;Party ID;SOAP Adapter;plain soap , KBA , AP-RC-WSM , Web Service Message Monitoring View , Problem


SAP Cloud for Customer add-ins all versions