SAP Knowledge Base Article - Preview

2959208 - DocuSign Connection Error - "account.docusign.com refused to connect" - Recruiting Management

Symptom

When doing Online Offer with eSignature, the page shows an error "account.docusign.com refused to connect".

You have allowlisted DocuSign’s IP addresses as per the DocuSign article - https://www.docusign.com/trust/security/esignature.


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Environment

  • SAP SuccessFactors Recruiting Management
  • Online Offer with eSignature enabled

Product

SAP SuccessFactors Recruiting all versions

Keywords

DocuSign, online offer, eSignature, account.docusign.com refused to connect, offer letter , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

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