SAP Knowledge Base Article - Public

2959208 - DocuSign Connection Error - " refused to connect" - Recruiting Management


When doing Online Offer with eSignature, the page shows an error " refused to connect".

You have allowlisted DocuSign’s IP addresses as per the DocuSign article -


  • SAP SuccessFactors Recruiting Management
  • Online Offer with eSignature enabled

Reproducing the Issue

  1. Take Action > Offer > Offer Letter
  2. Click 'Next' and click 'Online Offer with eSignature'
  3. The page shows " refused to connect"


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See Also

KB article 2382760 - How to configure Online Offers with eSignature/DocuSign - Recruiting Management


DocuSign, online offer, eSignature, refused to connect, offer letter , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions