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When the customer opts out consent (see "Consent IVRs and Configuring Consent IVR") to be recorded, their calls may still be recorded locally
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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