2959755 - Mismatch Between Change log and ChangedOn field in the Details Section of Registered Product.

There is a mismatch between last Changed date in the Change log and ChangeOn Date in the Details Section of Registered Product.

Cloud for Customer

• Go to Installed Base work center and then Registered product.
• Filter on Serial ID and then open a particular record.
• Navigate to Changes facet and click on execute query.
• Compare the date of the first entry in the Change log with the Changed on date in the Details Screen.
• You can see that there is a mismatch.

• As Registered Product TI is build on Installation Point BO, Changed On field in Details (Overview) facet reflects the changes done in Installation Point BO.
• Fields like Reference Date, Warranty, Serial ID, Registered Product Category etc. are coming from PDM_INDIVIDUAL_PRODUCT BO. Hence, Changes in those fields won't be reflected in the Overview facet Changed On field.

This is a standard system behaviour.

ChangedOn, Changelog, Registered Product , KBA , LOD-LE-IBA-IBA , Installed Base , Problem