SAP Knowledge Base Article - Public

2959887 - Logo not shown in Preview / in Master Template

Symptom

In master template, you have uploaded your company logo. But this is not shown up on preview of document.

Reproducing the Issue

  1. Go to Sales work center (as an example).
  2. Click on Sales Quotes view.
  3. Open any Sales Quote.
  4. Click on Actions -> Preview.

Updated company logo is not shown on preview.

Cause

Logo name should not be changed in form template node while updating logo using ALD.

logo.PNG

Resolution

Logo name must not be changed in form template node from 'pic_A1SFC_HeaderLogo'.

Name must always remain 'pic_A1SFC_HeaderLogo'

See Also

2718432 - Master Form Template Logo Size

Keywords

Logo name, master template logo, Master template, logo not shown in preview, company logo in preview, pic_A1SFC_HeaderLogo , KBA , logo name , master template logo , logo not shown in preview , master template , company logo in preview , pic_a1sfc_headerlogo , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions