SAP Knowledge Base Article - Preview

2960017 - Recently created documents (ITSM or ChaRM) are not shown in SM_CRM search results when few or no search criteria values are used.


  • Users search SM_CRM for recent documents using no search criteria/a single search criteria value (e.g. Transaction type) and the expected documents are not displayed in the search results, but searching with the Document ID value returns the expected document. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



Solution Manager 7.2


SAP Solution Manager 7.2


KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.