2960167 - Unable to schedule reports to Office 365 using SMTP email

• After configuring Adaptive Job Server's email destination to Office 365 SMTP server, scheduling any report to email fails.
• Some of the errors the schedule fails with may be:

• • "login error. [CrystalEnterprise.Smtp]: [Authentication failed with [Login] authentication protocol. Return code: [SMTP 535 - Authentication failed (bad user name and password).].]"
  • "server error. [CrystalEnterprise.Smtp]: [SSL negotiation has failed during setup of the SMTP server connection, please ensure your SSL configuration is correct on both the client and the server.] "
  • "write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP server. Return code: [554].]"
  • "write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP server. Return code: [4].]"
  • "server error. [CrystalEnterprise.Smtp]: [Error initializing SMTP server. Return code: [[230]]. Reason: [smtp.office365.com:587].]"

• SAP BusinessObjects Business Intelligence platform 4.x (BI 4.x), BI 2025
• Microsoft Office 365 SMTP server
• All supported operating system

office365, CrystalEnterprise , SMTP,  SSL, Schedule, Report, AdaptiveJobServer , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem