SAP Knowledge Base Article - Public

2960214 - Unable to downlaod Documents in Bulk in Manage document

Symptom

When you go to the Manage Documents screen, the feature for downloading attachments in bulk and the feature for viewing download history are not downloading as attachment. This is only generate a text file in the SFTP.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • In the Admin Center, search for Manage Documents.
  • From the Manage Documents screen, click the download icon.
  • Select Request New Download to request offline downloads. Select View Download History to view the status and history of your downloads.
  • The zip file will not download.

Cause

It will happen only if there are no files matching for the request that initiated from the UI under management documents.

Resolution

The text file you got in SFTP is only the text summary appears and no files summary note on the action of the mass upload.
It will happen only if there are no files matching for the request that initiated from the UI under management documents.

So please Enter values for each field in the download request form that has data associated with file.

See Also

Help 

Keywords

Bulk , Mass, download, zip, documents, Manage document , KBA , LOD-SF-PLT-DOC , Document Management , Problem

Product

SAP SuccessFactors HXM Suite 2005