SAP Knowledge Base Article - Preview

2960634 - Unable to cancel Purge Request after an Instance Refresh


  • Our system has recently undergone an Instance Refresh and now we are unable to cancel any scheduled Purge Requests
  • We are receiving an application error when attempting to cancel a Request - "errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorID="



SAP SuccessFactors HXM Suite


SAP SuccessFactors HXM Suite all versions


Cancel Purge Request , Data Retention Management , Scheduled Purge , Instance Refresh , Application Error , DRTM , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

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