2961081 - JAM Error E-mail Address Could Not Be Mapped to User

When configuring the JAM Integration you receive the following error message:

Import Failed due to the following errors:

Error detail: error "400", exception was e-mail address xxx (xxx represents a specific user email address) could not be mapped to user.

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SAP Cloud for Customer

The error indicates that the e-mail xxx is maintained for different Business Partners.

To validate this, please follow the below steps:

1. Go to the Business Partner work center.
2. Select the Service Agents view.
3. Filter by the e-mail xxx (described in the error message). You will find different Business Partners using the same e-mail.

In order for the integration to work you need to have just one Service Agent/Employee with the mentioned e-mail address.

Please remove the e-mail address of the user that is not linked with your Jam integration.

JAM Integration not working; Import External Resources; Error 400 JAM; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions