SAP Knowledge Base Article - Public

2961743 - How to Make Service Request Templates Available in the Form Template Selection


You can not find the Service requests Template in the Form Template Selection.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Administrator work center. 
  2. Navigate to the Form Template Selection view.
  3. Open the OVS.

RESULT: Service Request is not shown.


This Feature needs to be scoped in the Business Configuration.


  1. Go to the Business configuration work centre.
  2. In the Implementation Projects view, select your relevant project.
  3. Navigate to step 4. Question and scope the feature as shown in the screenshot below by editing and adding this to your relevant Implementation Project.
  4. Expand Service > Customer Care > Service Request Management.
  5. Make your choice under 'Form Template Selection for Ticket Summary'.
  6. Finish the project. You may need to restart the system. 

Servicerequestin Formtemplateselection.png


Service Request, Form Template Selection. , KBA , AP-RC-OUT , Output Management , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions