2961978 - Fields under node <SalesReturnsReceivingPoint> are unfilled in the XML file of customer returns output item - SAP S/4HANA Cloud

In the XML file of a customer returns output item whose gateway service is SD_SLS_FDP_V1_RETURNS_SR, the fields under node <SalesReturnsReceivingPoint> are found to be unfilled.

SAP S/4HANA Cloud

The node <SalesReturnsReceivingPoint> reads address data from the shipping point. However, the shipping point is not filled in in this customer returns.

Fill in a shipping point for this customer returns and ensure the address data is available in the corresonding shipping point which is maintained in configuration step: Determine shipping points (configuration step ID: 102125).

SD_SLS_FDP_V1_RETURNS_SR, Customer Returns, Customer Return Order, XML, Gateway Service, SalesReturnsReceivingPoint, SALESRETURNSRECE_GET_ENTITY, V_TVST, ADDR_GET, SALESRETURNSRECE_GET_ENTITY, CL_SD_SLS_FDP_V1_RE_01_DPC_EXT, Shipping Point , KBA , CA-GTF-OC , SAP S/4HANA output management , SD-SLS-RE , Returns , Problem