SAP Knowledge Base Article - Preview

2962016 - ERROR: Request renew Maintenance not possible. Error: 5 - SAP ONE Support Launchpad

Symptom

  • ERROR: Request renew Maintenance not possible. Error: 5.
  • Cannot renew maintenance certificate in Launchpad
  • Need a new Maintenance Certificate created
  • Maintenance Certificate showing as Pending status
  • Received Error 5 while renewing maintenance certificate using the license key tool
    error-5.png


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Environment

Keywords

Error 5 , ECCN , maint cert , certificates , license keys , maintenance keys , licensing , renewing certificates , Maintenance not possible , sanctioned customer , export , Russia , , KBA , XX-SER-LIKEY , License keys for SAP systems , Problem

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