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2962047 - Unable to create a new Process Integration Runtime instance - Integration Suite


When you attempt to create a new SAP Cloud Platform Integration Suite tenant, you receive the following error message:

  • Unable to create service instance. We are sorry, but we have encountered an internal error. If the problem persits, please create a support ticket.
    Service broker error: Service broker it-broker-rt failed with: Your Subaccount is not provisioned for Process Integration. Please subscribe to the application first and execute the provisioning.

  • Service broker error: Service broker it-broker-rt failed with: You have not provisioned a tenant for Process Integration service or activated the Cloud Integration capability of Integration Suite service. Please subscribe to the relevant service and provision/activate the tenant before creating the service instance.



  • SAP Cloud Platform Integration
  • SAP Integration Suite


Cloud Integration 4.0 ; SAP Cloud Platform Integration for process services 3.0


CPI, HCI, Integration Suite, onboarding, provision, provisioning, on-boarding, service instance, subaccount, process integration, Integration, Suite, Provisioning , KBA , LOD-HCI-PI-PRV , Provisioning Application , Problem

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