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2962128 - Connection to master instance failed due to insufficient configuration on master side

Symptom

Setting up high availability in the Cloud Connector fails, and following message is raised from SCC SHADOW.

error.png

  • In the shadow instance logs, you can see the following error:


       Connection to master instance failed due to insufficient configuration on master side [HA communication with master is not set up properly. Reconnect shadow system   
       ...
       request <master-host>/shadow failed with 400 (Bad Request) HA communication with master is not set up properly. Reconnect shadow system.


  • In the master instance logs, you see the following error:


       No information about shadow system. Execute handshake first.   

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Cloud Connector release independent

Product

SAP Connectivity service all versions

Keywords

SCC, SAP Cloud connector, CC, connector, HA, high availability, MASTER, SHADOW, switch over, switch-over, handover, hand over, hand-over, reset, disconnected , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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