SAP Knowledge Base Article - Public

2962639 - QR Code shrinks while Output on Zebra Printer


You want to print a QR code on a Zebra Printer using a ZPL Printer queue.


  • SAP Business by Design
  • SAP Cloud for Customer

Reproducing the Issue

  1. Preview any Form Template via the browser, for example for a label that includes a QR code.
  2. The Size looks good.
  3. Print the document via a ZPL Printer queue.

Result: the QR code is much smaller.


This behavior is expected and would require a xdc file change on the ADS Server.


For SAP Business by Design and SAP Cloud for Customer the ADS team does not allow an xdc file change due to the multi tenancy concept.

A change would affect all other systems.

This is not supported.

If you have a newer Zebra Printer you can try to use a PDF Printer queue for the output.


QR Code, Zebra Printer, Label printing, Label, QRCode, ZPL , KBA , BC-SRV-FP , Forms Processing , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions