Symptom
[[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token doesn't show interviewer's name with EC name format.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- By default in en_US locale the name format is firstName + middleName + lastName. You have followed KBA 2274066 to set it to firstName + lastName.
- Create a recruiting email template, contains [[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token
- Create an interview, send the email template to candidate
- Candidate receives the mail contains interviewer's name, the name format shows firstName+middleName+lastName instead of firstName + lastName
Resolution
It's a standard system behavior. [[INTERVIEW_SCHEDULING_INTERVIEWER_NAMES]] token will only show the interviewer's name with the default name format, no matter the EC name format is used or not.
e.g.
In en_US locale, the name format shows firstName + middleName + lastName.
In zh_CN locale, the name format shows lastName + firstName.
See Also
2274066 - How to use Name Format functionality in Employee Central
Keywords
default name format, formal name, interview scheduling, email token , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions