2962777 - Enable Edit In Dataset For Tickets

After enabling 'Enable Edit in Dataset' feature, not all the fields are editable on the tickets screen.

SAP Cloud for Customer

Prerequisite: enable feature in Settings > Company Settings > Enable Edit in Dataset.

1. Go to the Service work centre.
2. Go to the Tickets view.
3. Click Edit button (pencil icon).

Observe Priority and Subject fields are editable but other fields are not.

Not all the fields are yet enabled to be editable on the tickets screen.

The same is true for other BOs, such as Account, where for example the Owner field is not currently editable, and others.

This feature is not supported in the current release of SAP Cloud for Customer.

1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer:

• Contact your Account Executive.
• Check the link https://www.sap.com/uk/services/advisory-development/application-development.html#contact-us

        C4C: An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

enable, edit, dataset, ticket, priority, subject, account , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACC , Account , Product Enhancement

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008