SAP Knowledge Base Article - Public

2962870 - Manual restart is not working - Onboarding 2.0


You have tried to manually restart Onboarding for a candidate and now he does not show up in Onboarding Dashboard.


SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Go to Onboarding Dashboard;
  2. Open your new hire record;
  3. Click in Action;
  4. Click in restart Onboarding;
  5. The record will disappear from the dashboard;


Currently have know issues in the restart feature. In this article we will list two:

  1. For candidates who were created through a 3rd Party ATS system:
    1. The manager-id field was not enabled in your Data Model.
  2. In recruit-to-hire you had mappings for the workpermit entity.


Onboarding engineering team is working on the permanent fix for these issues, please find below workarounds for each scenario:

  1. For the ATS scenario, you'll need to perform a "cleanup" in BPE. We have a detailed step-by-step on how to resolve this issue in the following article: How to fix manual restart for candidates created through 3rd party ATS systems;
  2. For the workpermit issue, at moment the only workaround is to remove the mappings in recruit-to-hire tool. Engineering is targetting a patch for September 11 (subject to be changed). The patch code is PTCH-33518


PTCH-33518, manual, restart, not, working, ats, workpermit, onboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding