SAP Knowledge Base Article - Preview

2962897 - "Permission policy violation" error in logs when launching SUM UI in the browser

Symptom

Receiving the error "Internal Server Error (Status 500)" when launching the SUM UI in the browser.

In the Sapstartsrv.log and dev_saphostexec log file we can see the below highlighted errors.

sapstartsrv.log file:

[Thr 2835] *** ERROR => Failed to start command /usr/sap/trans/SUM/abap/SUMSTART [OperationOSC 562]
[Thr 2835] *** ERROR => Command returned: Policy check failed [OperationOSC 580]
[Thr 2835] *** ERROR => OperationOSCommand::Execute(): StartCommand failed [OperationOSC 185]
[Thr 2835] *** ERROR => Operation::ExecuteNextCommand(): Execution of command OS Command failed
with errorcode -6 [Operation.cp 362]
[Thr 2835] *** ERROR => Operation Worker Thread[id=5F070858DDB447A0E10080000A6E029D]: Command execution failed [Operation.cp 490]
[Thr 2321] *** ERROR => Error: sock 27; error 2 (No such file or directory)
(2: No such file or directory) [sixx.cpp 125]
[Thr 2321] *** ERROR => Connection failed [Communicatio 219]
[Thr 2321] OperationResults: ResultValue = 127
[Thr 2321] , KeyValueList contains 0 elements
[Thr 2321] , List<CIMObject> empty[Thr 2321] , ErrorMessage=Permission policy violation
---------------------------------------

dev_saphostexec log file:

permission violation (permissions: 777, owner: msdadm (1001), group: sapsys (1002)) [CommandImplu 530] [Thr 140354411083584] *** ERROR => Permission policy violation [CommandImplu 1247]


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Environment

Both JAVA and ABAP with SAP HostAgent <patch 48

Product

SAP NetWeaver 7.5

Keywords

SUM UI, SAP Hostagent, Patch 47, 48, permission policy, violation , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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