Symptom
Receiving the error "Internal Server Error (Status 500)" when launching the SUM UI in the browser.
In the Sapstartsrv.log and dev_saphostexec log file we can see the below highlighted errors.
sapstartsrv.log file:
[Thr 2835] *** ERROR => Failed to start command /usr/sap/trans/SUM/abap/SUMSTART [OperationOSC 562]
[Thr 2835] *** ERROR => Command returned: Policy check failed [OperationOSC 580]
[Thr 2835] *** ERROR => OperationOSCommand::Execute(): StartCommand failed [OperationOSC 185]
[Thr 2835] *** ERROR => Operation::ExecuteNextCommand(): Execution of command OS Command failed
with errorcode -6 [Operation.cp 362]
[Thr 2835] *** ERROR => Operation Worker Thread[id=5F070858DDB447A0E10080000A6E029D]: Command execution failed [Operation.cp 490]
[Thr 2321] *** ERROR => Error: sock 27; error 2 (No such file or directory)
(2: No such file or directory) [sixx.cpp 125]
[Thr 2321] *** ERROR => Connection failed [Communicatio 219]
[Thr 2321] OperationResults: ResultValue = 127
[Thr 2321] , KeyValueList contains 0 elements
[Thr 2321] , List<CIMObject> empty[Thr 2321] , ErrorMessage=Permission policy violation
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dev_saphostexec log file:
permission violation (permissions: 777, owner: msdadm (1001), group: sapsys (1002)) [CommandImplu 530] [Thr 140354411083584] *** ERROR => Permission policy violation [CommandImplu 1247]
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Environment
Both JAVA and ABAP with SAP HostAgent <patch 48
Product
Keywords
SUM UI, SAP Hostagent, Patch 47, 48, permission policy, violation , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem
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