SAP Knowledge Base Article - Public

2962946 - Error when applying for provisioning access to SFCPART or Demo instances

Symptom

Error: “Your email domain (@example.com) does not match with any of the current Demo owners” when applying for demo provisioning access

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Partner goes to HCM Cloud Operations Portal.
  2. Clicks on DAR (Demo Instance Access Request).
  3. Fill up necessary information ie. email address, demo instance, datacenter.
  4. Once applied, error appears.

Resolution

  • If you received the error: “Your email domain (@example.com) does not match with any of the current Demo owners”, please access the HCM Cloud Operations Portal:
    Go to SUPPORT > CONTACT US
    In summary, select Provisioning Account Issue
    Fill all the other details & Submit.

  • If you have a valid SAP ID and are experiencing issues logging in, you can go to PartnerEdge Portal, and click on the "Get Help" button on the bottom right of the page and fill out the "Contact form" or start a "Live Chat": 

See Also

2273365 - Provisioning Access for Partners - How to request, revoke, unlock and access to what it provides - SAP for Me 

Keywords

SFCPART, demo instance access, provisioning, “Your email domain (@example.com) does not match with any of the current Demo owners”, CS20260011817112, Provisioning, Provisioning Access, Demo, Demo Provisioning. , KBA , LOD-SF-PLT-PRVR , Issues with Manage Provisioning Access Tool , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions