2962975 - Mobile Phone Number not being updated when using BusinessPartnerReplicationIn Service Interface

You are replicating Business Partner from External System to C4C using the BusinessPartnerReplicationIn Service Interface, however the Mobile Phone number is not being updated.

SAP Cloud for Customer

1. Go to Web Service Message Monitoring under Administrator Work Center.
2. Search for the Message ID.
3. Open the payload and you will be able to see MobilePhoneNumberIndicator as true on it.
4. Go to Customers Work Center.
5. Then select Account.
6. Search for the ID for the Account.
7. Open it.
8. Go to Addresses Tab.
9. Mobile Phone is blank.

The Mobile Phone number is not being updated because the Usage Code sent is AD_DEFAULT and it should be AD_MBDEFAU.

In order to fix the issue, please check how the Mobile Phone number is maintained on the External System and make sure that you are sending AD_MBDEFAU on the Usage Code.

<Telephone actionCode="04" telephoneUsageListCompleteTransmissionIndicator="true">
            <Number>
              <SubscriberID>0123456789</SubscriberID>
              <CountryCode>AB</CountryCode>
            </Number>
            <MobilePhoneNumberIndicator>true</MobilePhoneNumberIndicator>
            <TelephoneUsage actionCode="04">
              <Usage>
                <Code>AD_MBDEFAU</Code>
              </Usage>
            </TelephoneUsage>
          </Telephone>

 2962005 - Business Partner Only Supports One Telephone Number per Type (Fax, Land Line, Mobile) on the Replication from External System

Account, Business Partner, Telephone, Number, Mobile Phone. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To