SAP Knowledge Base Article - Preview

2963135 - The Field Name Building, Floor, and Room are Missing in the Value Help of Serial Id in a Ticket

Symptom

In a Ticket on clicking value help of Serial Id the fields i.e. Floor, Building and Room are not available.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008

Keywords

Building, Floor , Room , KBA , ticket , registered product , serial id , LOD-CRM-SRP , Service Request Processing , LOD-LE-IBA-IPO , Installation Point , Problem

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