- The BNumber showing Up in QMI is what would be consider the FirstBNumber instead of the last number (Bnumber)
- This behavior affects Quality Management Systems (QMS) such as Verint or Nice, for example
- A valid Bnumber is required for accurate recording
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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