2963466 - Job Information shows 'No Data' but the records are there when you click on History

Job Information shows "No Data" in the Profile but when you click on History, the Job Information records are showing.

*Images/data in this KBA is from SAP Internal Systems, sample data, or Demo Systems. Any resemblance to real data is purely coincidental.*

SAP SuccessFactors HXM Suite

1. Go to the affected users's Profile.
2. Scroll to Job Info and notice that it shows "No Data".
   
   
   
   
3. Click on the History or Clock Icon and the Job Information is there.
   
   

The kind of issue happens when the last Job Information record has an end-date set in the past. In the above screenshot.

This kind of data issue can be caused by incorrect process of updating Job Information, end-date was set manually via Job History Import, or even data corruption.

To verify the end-date of the last Job Information record of an affected employee:

Create an Adhoc Export Report to pull the end-date for validation:

1. Go to Reporting > Ad Hoc Report > Create a New Report.
2. Select "Report - Table" > "Single Domain" > "Person and Employment Export".
3. In General Info tab, enter the Report Name.
4. In Columns tab, click "Select Columns"
   
   • Click Employee Information and select the following fields:
   • User/Employee ID
   • firstName
   • lastName
5. Click Employee Job Info and select the following fields:
   
   • start-date
   • end-date
   • event-reason
6. In the Filters tab, click "Refine Criteria".
7. Click Employee Information and check "User/Employee ID".
8. Select "By My Selection" and search for the affected user's User ID. Click Done.
9. Click on Save and then click on Generate.
10. Click on CSV to download the Report.
11. Find the last record in Job Info by checking which one has the latest start-date. Then check the corresponding end-date.

Note: The end-date should always be 12/31/9999 for the last Job Information record. If it is a date in the past, this issue will occur.

Delete and recreate the last Job Information record or perform a Full Purge Import:

1. Delete the last Job Information record with invalid end-date and recreate it. If you are doing this via Imports, do not enter any end-date. The system will calculate this automatically.
2. If the first option does not resolve the issue, you must perform a Job History Full Purge Import.

2317955 - How to Correct or Remove Job Information Via Import in Full Purge Mode - EC
2080097 - Import Employee Data - end-date field

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