SAP Knowledge Base Article - Public

2963475 - How to Deactivate Mass E-Mail functionality in ByD and C4C


Deactivate mass email functionality


SAP Cloud for Customer

SAP Business ByDesign


You must create an incident to Cloud Product Support requesting for deactivation of mass email functionality with below details to proceed further.

Details Required:

  • Tenant URL
  • Subdomain 

Please do not make any changes or do not delete the subdomain under "Activation of Mass Email" tab untill the deactivation is done from SAP end.


NOTE: Image/data in this KBA is from SAP internal systems or sample data.


Deactivate Mass Email Functionality, Bulk Email deactivation ,subdomain , KBA , mass email , deactivate mass email functionality , bulk email , deactivate bulk email functionality , SRD-CC-CI-CCS , Service Control Center , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions