SAP Knowledge Base Article - Public

2963534 - CPM 760 error message "Error loading ACSWrapper.dll" in sapwin_ex.log

Symptom

Starting from CPM (Cloud Print Manger) 760, the sapwin_ex.log file (under C:\Users\<CPM service account>\AppData\Roaming\SAP\Cloud Print Manager\Sapwin) contains error that the ACSWrapper.dll can not be loaded as below:

...
Looking for file C:\Program Files (x86)\SAP\ACSWrapper.dll
Error loading ACSWrapper.dll
...

Environment

  • S/4HANA Public Cloud, all versions
  • Cloud Print Manager (CPM), as of version 760

Cause

The ACSWrapper.dll is only important for SAP GUI and SAPSprint.

ACSWrapper is the interface between the C++ coding for SAP GUI and SAPSprint and the C# coding for Aspose PDFPRINT. 
However, for CPM the interface is not necessary since it is completely written in C#. The message is still written because it is located in a common module.

Resolution

The message can be ignored in CPM case. Correct document processing is still expected even with this message.
In SAP GUI and SAPSprint scenario, the message "Error loading ACSWrapper.dll" means that the SAPPDFPRINT could not be loaded correctly.

Keywords

Cloud Print Manager, CPM, Error loading ACSWrapper.dll, sapwin_ex.log , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , Known Error

Product

SAP S/4HANA Cloud Public Edition all versions