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SAP Knowledge Base Article - PreviewSymptom
You want to enable the 2008 release functionality and support channel e-mail address in the BCC field.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
BCC Channel, Email Channel, Service, Support, Ticket, Ticket Configuration , KBA , service , tickets , e-mail channel , ticket configuration , bcc channel , LOD-CRM-SRP , Service Request Processing , How To
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