2963970 - Candidate reply emails are not received if original email was sent with a brand email template

• When a candidate replies to an email sent to them that uses a Branded Email layout, the replies are not received, neither in Message Center or in the recruiter's email. 
• If the original email message sent from the recruiter did not include a Brand Email layout, then replies are received and visible in Message Center.

SAP SuccessFactors Recruiting

SF, Success Factors, RCM, brand template , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem