SAP Knowledge Base Article - Public

2964059 - Internal candidate related emails sent to the previous email address after internal user updated contact mail in internal candidate profile - Recruiting Management

Symptom

Internal candidate emails (e.g. job alert, job applied confirmation) are sent to previous email address after updating internal candidate profile email 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Careers > My Candidate Profile (internal candidate profile).
  2. Change the email address in the email field.
  3. Create a job alert.
  4. Observe that the job alert is sent to the previous email address. 

Resolution

  • This is expected system behavior.
  • Internal candidate-related emails are sent only to the email address configured in the user data file (UDF).
  • To have emails delivered to a new address, update the user's email in the UDF.
  • The contact mail field in the internal candidate profile is not used for internal candidate emails.

See Also

2081237 - Job Alerts in Recruiting with RCM and RMK - Recruiting

Keywords

job alert, internal mail, UDF, contactEmail, internal candidate, candidate email, RCMNotification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions