Symptom
Internal candidate emails (e.g. job alert, job applied confirmation) are sent to previous email address after updating internal candidate profile email
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Careers > My Candidate Profile (internal candidate profile).
- Change the email address in the email field.
- Create a job alert.
- Observe that the job alert is sent to the previous email address.
Resolution
- This is expected system behavior.
- Internal candidate-related emails are sent only to the email address configured in the user data file (UDF).
- To have emails delivered to a new address, update the user's email in the UDF.
- The contact mail field in the internal candidate profile is not used for internal candidate emails.
See Also
2081237 - Job Alerts in Recruiting with RCM and RMK - Recruiting
Keywords
job alert, internal mail, UDF, contactEmail, internal candidate, candidate email, RCMNotification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public