SAP Knowledge Base Article - Public

2964383 - MDF Field label name Change Doesn't Sync to Employee Profile Header after HRIS Sync (real time or Incremental Sync job)

Symptom

  •  MDF Field Change Doesn't Sync to  Employee Profile  Header
  • Updated the department name say from d1 to d2 and the latest change (d2) is being reflected in EC related portlets but not in EP or the header information.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  • Go to manage data or position org chart
  • Select department
  • Example: Employee Central Department
  • Change department name: 1Employee Central Department
  • Save

Result:

  • In EC: In Job infos: new department display In UI
  • New: 1Employee Central Department

Check EP or Header:

  • Result: new department did not display (Employee Central Department)
  • Still showing (old  department name):Employee Central Department)

Cause

This is a known design gap and is working as expected.

Resolution

This is a known design gap and is working as expected.

HRIS Sync (real time or Incremental Sync job) only happens when there is a change in the Job Info (Employment Information) record.

In this case, the Department FO got changed from d1 to d2, but the Job Info (orgFieldsList) record is still the same with the old updated timestamp.

When the incremental sync job runs, it doesn't pull the record to sync EP as there is no change in the respective Job Info (orgFieldsList) record for the user.

In order to fix this concern,

Customer has to update or insert new record for Job Info (orgFieldsList) record of the user where the real time sync immediately updates the data

  • 2740031 - Label remains with old value on Employee Export after being changed on Manage Data.- Employee Central
  • 2080801 - How to update Foundation Objects, and the respective Employee Data - Employee Central 

Run un a Full HRIS Sync job.View: 3044382 - User Based HRIS Sync 2080728 - Employee Central: What is HRIS Sync?

NOTE: As a customer, you don't have access to Provisioning. To complete tasks in Provisioning (Run a Full HRIS Sync job), contact your implementation partner.

If you're no longer working with an implementation partner, contact SAP Cloud Support.

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Implementing Employee Central Core

chapter: Introduction to Foundation Objects and  Human Resource Information System (HRIS) Synchronization

See Also

  • 2080801 - How to update Foundation Objects, and the respective Employee Data - Employee Central 
  • 2740031 - Label remains with old value on Employee Export after being changed on Manage Data.- Employee Central
  • 2197595 - Cannot change name of Foundation Object in Admin Tools > Manage Organization, Pay and Job Structures 
  • 2087991 - Foundation Objects: How to Delete Foundation Objects 
  • 2079456 - Managing Foundation Object updates so that Historic and Future data is accurate - Employee Central
  • 2080175 - How often does the Basic Organization Chart get updated? - Employee Central
  • 3044382 - User Based HRIS Sync
  • 2080728 - Employee Central: What is HRIS Sync?

Keywords

INC0079348, Hris Sync, Header, MDF, EP, EC, real time or Incremental Sync job , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HXM Core 2005