SAP Knowledge Base Article - Public

2964499 - Creating, previewing or sending an Offer Letter is throwing an error message - Recruiting Management

Symptom

When generating, previewing or sending an Offer Letter, the system displays an error message, with one of the fingerprints below:

  • a54daf171f5261f8d2fc774183806290a6b4caac
  • d829e90e2d0b2d06f4f4323260e6e32da2cbf21c
  • 265af65778c1a90138d7d2aa4a216ed563a56189

Environment

SAP SuccessFactors Recruiting Management

Cause

The offer letter is exceeding the document attachment allocation on the maximum size the users can attach files.

Resolution

Increase the document attachment allocation in order to not receive this error anymore. The steps to perform this is described in this KBA: 2272521 - The file size exceeds the maximum file size limit of 5000 kilobytes or the file size is 0 - SuccessFactors.

Keywords

a54daf171f5261f8d2fc774183806290a6b4caac, d829e90e2d0b2d06f4f4323260e6e32da2cbf21c, 265af65778c1a90138d7d2aa4a216ed563a56189, offer, letter, error, attachment, pdf, email. , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions