2964769 - The Ticket Item is Missing in the Day View of the Resource Scheduler

The ticket item is missing under All Demands of a Resource Scheduler, when navigate from month view to a day view.

SAP Cloud for Customer.

1. Go to the Service work center.
2. Go to the Tickets view.
3. Search and open ticket LMN (where LMN represent the ticket id).
4. Go to the Items facet, you can see Item YY is release for scheduling (where YY is line-item ) with requested start date as xx.yy.zzzz(where xx.yy.zzzz is requested date), having assign to a service technician team PQR (where PQR is service technician team name).
5. Go to the Resource Scheduler work center.
6. Go to the Resource Scheduler view and select All Demands from drop down.
7. Go to Advance filter and in the field Service Team enter team as PQR .
8. Navigate to Day view and search with the ticket id LMN.
9. There is no record for ticket item LMN-YY.

When you navigate to day view, the calendar is showing the date which might not be same as ticket item's requested start date i.e. xx.yy.zzzz

1. Go to the Resource Scheduler work center.
2. Go to the Resource Scheduler view and select All Demands from drop down.
3. Go to Advance filter and in the field Service Team enter team as PQR .
4. Navigate to Day view and search with ticket LMN.
5. You need to either move your day calendar to date as xx.yy.zzzz OR in Requested Start Date field enter value between xx1.yy1.zzzz1 and xx2.yy2.zzzz2 (where xx1.yy1.zzzz1 and xx2.yy2.zzzz2 is date which comes between xx.yy.zzzz), this parameter in requested start date field will explicit overwrite the standard logic.
6. By using either of above option as in step 5, you will be able to see ticket LMN-YY in all demands.

Day view , All Demand , Resource Scheduler , KBA , ticket , item , requested start date , LOD-CRM-RES , Resource Scheduling , Problem