SAP Knowledge Base Article - Public

2964883 - Customer Part Number is Not Displaying in Sales Quote Preview

Symptom

When you generating print preview of sales quote, customer part number is not available in print preview.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view.
  3. Open Sales Quote id XYZ (XYZ represents of sales quote id).
  4. Click Action and select the Preview option.

After clicking the Preview button, the product description does not display the Customer Part Number.

Cause

Customer part number is not maintained under sub tab customer part number under sales tab in product master data.

Resolution

Kindly follow the below steps to maintain customer part number with combination of customer and sales data under sales tab in product to view in sales quote preview.

  1. Go to the Products work center
  2. Go to the Product Administration view
  3. Search and open product id DEF (DEF represents of product id)
  4. Go to Sales tab
  5. Click Add
  6. Maintain the sales data (Sales Organization and Distribution Channel)
  7. Click Add
  8. Select the sales data
  9. Go to Customer part number sub tab
  10. Click Add Row
  11. Enter the Customer, Customer Part number and Description
  12. Save.
  13. Now go back to sales quote id XYZ 
  14. Go to Product facet 
  15. Add the product id DEF 
  16. Save
  17. Click Preview

Now the Customer Part Number will appear in preview under Product and Product description.

Note:- If you only maintain Customer Part number, not the CPN Description then in this case, Customer part number will be visible under product and product description will be visible under Description in Preview.

Keywords

Customer part number , KBA , customer part number , preview , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions