SAP Knowledge Base Article - Preview

2964907 - Standard Reports would not connect to the database (rsReportServerDatabaseUnavailable)


  • After changing the HAC Service User credentials, the customer is unable to connect to the Online Standard Reports
  • Users are getting a "rsReportServerDatabaseUnavailable" message



  • SAP Contact Center 7.0
  • Microsoft SQL Server 2008
  • Microsoft SQL Server 2012
  • Microsoft SQL Server 2014


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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