Symptom
You notice that the number of opportunities in PDF file is less than the one in the opportunity facet.
Environment
SAP Sales Cloud
Reproducing the Issue
- Go to the customer work center.
- Go to the account view.
- Search for account XYZ (XYZ represents the id of the account).
- Move to opportunity facet.
You can see the total of the opportunity is XYZ (XYZ represents the number of opportunities).
Now:
Click the button Action and choose Summary then open the PDF and check the opportunities number. You can see the number is less than the one is shown in the opportunity facet.
Cause
All SADL based document lists are limited to 50 rows. Having hundreds or more of documents at one account cannot be printed and could cause performances issues.
Resolution
This is the system behavior.
Keywords
Account, Opportunities, Document, Print, PDF, Summary , KBA , LOD-LE-BP-BP , Business Partner , LOD-CRM-ACC , Account , LOD-CRM-OPP , Opportunity Management , Problem