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SAP Knowledge Base Article - PreviewSymptom
There is no product id column available for navigating to product detail screen under ticket's product facet.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2008
Keywords
Product Id, Product facet , KBA , ticket , adaptation mode , LOD-CRM-SRP , Service Request Processing , Problem
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