2965183 - E-Mail Activity Created Via Workflow Rule Does Not Display Message Text

The email sent through a workflow rule is not displaying the interaction text in the email activity.

SAP Cloud for Customer

Prerequisite: You have created a workflow rule that sents out an E-Mail.

1. Go to the Activities work center.
2. Go to the E-Mails view.
3. Search and open E-mail activity XXX (XXX represents the E-Mail Activity ID).
4. In the Overview facet, the Message text box does not display any content.

The template body contains html content (in table format) and while displaying the email body in the Message" field, we remove the html tags.

This is the current behavior for the Overview screen. Currently, the Message field only shows plain text format of the email body.

The full details of the email can be seen via a different tab called "E-mail Viewer" and you can add it via Adaptation Mode within the Email Activity Object.

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