Buyer responsible has sent the purchase order for approval however the approver does not receive any E-Mail notifications in his/her Inbox.
SAP Business ByDesign
Reproducing the Issue
- Go to the Purchase Requests and Orders work center
- Go to the Purchase Orders view
- Select the relevant Purchase order ID and select Order
- It will go for an Approval to purchase order approver however no E-Mail notifications created for the same
In the E-Mail and Fax Settings activity you have defined as Send all e-mails to this address with Particular E-Mail ID.
- You can follow the below steps to fix the issue;
- Go to the Business Configuration work center
- Go to the Implementation Projects view
- Select Open Activity List
- Select the activity - E-Mail and Fax Settings
- Under the secion E-Mail and Fax Delivery in a Non-Productive System, select Send all e-mails to business partners
- Select Save and Close
Purchase order E-Mail notification; PO E-Mail notification; E-Mail and Fax Settings; PO approver not received any notifications , KBA , AP-POP-PO , Purchase Order , Problem