SAP Knowledge Base Article - Public

2965947 - JAM feed comment disappearance once a feed post is deleted


When deleting the discussion post (with comments) from the feed, the comment count in the actual discussion post is also deleted.


SAP JAM Collaboration

Reproducing the Issue

  1. Navigate to a group.
  2. From the group menu, select Forums.
  3. Click on a forum topic.
  4. From the Add menu, select Discussion.
  5. Enter a title and body text.
  6. Click Publish.
  7. From the group menu, select Feed.
  8. Add a comment/reply to the feed post created as a result of creating the discussion.
  9. Delete the feed post.
  10. From the group menu, select Forums.
  11. Click the forum topic where you added the feed post.
  12. Notice that the Comment count is now 0. It should reflect the number of replies (1+).
  13. Click on the discussion.
  14. The comment/Comments section disappears.
  15. Click back to the forum topic, and back into the discussion. The discussion comment/reply displays again but the comment count is still 0. It should reflect the number of replies (1+).
  16. Add another comment/reply. Check the comment count. It still displays 0.


This is a known issue


The fix for the issue will be deployed during the R546 release on September 11, 2020


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