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2966246 - Unable to create a universe or Web Intelligence document based on the Snowflake database


  • Various problems creating a universe or Web Intelligence document based on the Snowflake database

  • Snowflake does not return data, fetch fails but the query completes on the Snowflake database
  • The WIPS Trace logs show a long Wait time
  • The problems appear for both JDBC and ODBC relational connections

  • Let the document complete fully to capture the error on JDBC connections:  creating a Web Intelligence document and refreshing it or creating a new universe connection in Information Design Tool and testing it returns errors. Looking in the logs, the following error appears: 

            EXCEPTION [JDBC|Snowflake|ID:1340434329]{com.businessobjects.connectionserver.Job}.Execute: [

            JDBC driver internal error: Max retry reached for the download of #chunk0 (Total chunks: 9) retry=10, error=net.snowflake.client.jdbc.SnowflakeSQLException: JDBC driver encountered communication error. Message: Error encountered when downloading a result chunk: HTTP status=403.

  • For ODBC connections, in Information Design Tool, creating a universe connection tests ok, however when creating a Data Foundation, no tables appear when expanding the database list. Tracing the workflow shows a general error: 

            java.lang.RuntimeException: [Snowflake][Snowflake] (25) 



  • SAP BusinessObjects Business Intelligence Platform 4.2
  • Support Pack 08
  • Web Intelligence
  • Information Design Tool


SAP BusinessObjects Business Intelligence platform 4.2


BI42 BI 4.2 BI4.2 Web Intelligence webintelligence webi information design tool IDT snowflake database db odbc jdbc error problems create linux windows , KBA , BI-BIP-SL , Semantic Layer , BI-RA-WBI , Web Intelligence , Problem

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