SAP Knowledge Base Article - Public

2966374 - Insurance Plan not Defaulting.


A customer is trying to manually enroll to a Benefit of type insurance and the default insurance plan configured in the Benefit is not defaulting upon enrollment.


SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Go to Benefit Overview Page.
  2. Enroll to a Benefit of type Insurance
  3. You will notice that the system is not defaulting Insruance Plan, Coverage and Enrolling For is not being defaulted


The Rate Chart configured to the insurance plan does not have a data maintained for Smoking Field set to Not Relevant.


To resolve the issue you need to make sure that in the  Rate Chart there is data maintained for Smoking Field set to Not Relevant.

Make sure as well that the user has maintained date of birth  inn their profile.


BenefitEnrollment,InsurancePlan,Defaulting. , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


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