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SAP Knowledge Base Article - PreviewSymptom
- How determine the correct priority for Cloud HXM/Onboarding Support Cases
- In order to ensure healthy service levels for all customers, priority of cases reported will be judged based on the business impact of the issue
- This KB article outlines the principles which should be used for determining case priority
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding 2005
Keywords
ONB, ONB1.0, Onboarding 1.0, Onboarding, SLA, P1, P2, P3, P4, Priority, very high, high, medium, low , KBA , LOD-SF-OBX-ADM , Admin UI , LOD-SF-OBD , Onboarding , How To
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