SAP Knowledge Base Article - Preview

2966954 - Case Prioritization and Processing for Onboarding

Symptom

  • How determine the correct priority for Cloud HXM/Onboarding Support Cases
  • In order to ensure healthy service levels for all customers, priority of cases reported will be judged based on the business impact of the issue
  • This KB article outlines the principles which should be used for determining case priority


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2005

Keywords

ONB, ONB1.0, Onboarding 1.0, Onboarding, SLA, P1, P2, P3, P4, Priority, very high, high, medium, low , KBA , LOD-SF-OBX-ADM , Admin UI , LOD-SF-OBD , Onboarding , How To

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