SAP Knowledge Base Article - Public

2967207 - [Onboarding] Candidates are not appearing in Manage Pending Hires after completion of Onboarding Steps

Symptom

Your candidate has completed all steps in Onboarding, however, the record is not showing up in Manage Pending Hires Page.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Complete all steps in Onboarding (it will differ due your settings in Process variant manager);
  2. Go to Manage Pending Hires > Onboarding;
  3. You can't see your new hire.

Cause

One of the possible causes is that your current user does not have the proper permissions for Manage Pending Hires.

Resolution

Please make sure that the following minimum permissions are granted to the affected user:

  1. User Permissions >> Onboarding or Offboarding Object Permissions
    1. ONB2Process (Process)
  2. User Permissions >> Employee Central Effective Dated Entities*
    1. First Name
    2. Last Name
  3. User Permissions >> Employee Data
    1. Hire Date
  4. Administrator Permissions >> Manage Hires
    1. Manage Pending Hires
      • Must have a target population for External Onboarding Users
  5. Employee Central API:

    Employee Central Foundation SOAP API
    Employee Central Foundation OData API (read-only)
    Employee Central HRIS OData API (read-only)
    Employee Central Foundation OData API (editable)
    Employee Central HRIS OData API (editable)

*Minimum permissions required. May add additional effective dated entities according to the column configuration in Manage Pending Hires.

Keywords

manage, pending, hires, not, visible, onboarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding 2111