SAP Knowledge Base Article - Public

2967667 - Sales orders cannot be deleted

Symptom

While trying to delete a sales order an error message is raised: This document cannot be deleted (V1006).

Environment

  •  Sales and Distribution (SD)
  •  SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Login to the Lauchpad with role SAP_BR_INTERNAL_SALES_REP assigned.
  2. Open app Change Sales Order - VA02.
  3. Add the order number and [ENTER].
  4. Select menu option: Sales Document -> Delete.
  5. Message is displayed: This document cannot be deleted.

Cause

Subsequent documents already exist for this sales order. Deleting the document would result in data inconsistencies.

Resolution

  • When there are subsequent documents created against the sales order, it is no longer possible to delete the document.
  • Please delete or cancel the subsequent documents before proceeding (i.e. delivery, Invoice).
  • If it is not possible to delete all subsequent documents, you can still enter a reason for rejection for all items to complete the sales order and prevent any further references or deliveries being made.

Note: Once you set the reason for rejection for the sales order item and the Overall Status is Open and you expect to be Completed, please refer to the following blog for additional information: Reason for Rejection and Overall Status.

  • If the subsequent document is a Purchase order, set the deletion indicator against the item. Then you can either delete the sales order or set the 'Reason for Rejection' against the line items to complete the sales order.

Keywords

VA01, VA03, VBAK, VA02, PO, delete, sales order , KBA , SD-SLS-SO , Sales Orders , SD-SLS , Sales , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions